Política de Privacidade

We are transparent about how we collect and process your personal information:

We want you to make informed decisions about how your Personal Data is used and handled. Our site is designed to support that — providing relevant information through clear methods and procedures.
Where specific details are needed, we will share them at the appropriate time.
We are happy to answer any questions you may have and will clarify any limitations imposed by law. You can reach us at: info@custodencia.com

Personal data will be used solely for the purposes specified in this Policy.

We may process your Personal Data for several purposes: to make the website available to you and connect you to third-party trading platforms (the "Services"), to improve the website, to protect our rights and interests, to support the maintenance and delivery of the Services, to meet regulatory or legal obligations, and to carry out administrative and business activities necessary for the Services to function.
We also process your Personal Data to better understand your preferences and needs.

To exercise your rights regarding your Personal Data:

You have the right to access, modify, or delete your personal data at any time. Contact us to submit a request — we can update or remove your information, restrict its use for specific or general purposes, or transfer it to you or a third party. We will honor all valid requests.

Proteja seus Dados Pessoais:

While we cannot guarantee absolute security of your Personal Data, we are committed to employing a range of methods and techniques to keep it protected.
Our Privacy and Security Policy is complete.

1. O Escopo?

This policy describes the types of Personal Data the Company collects about individuals and how that data is processed, shared with third parties, and protected.
This Policy applies to information relating to an identified or identifiable individual. An identifiable individual is someone who can be identified directly or through a combination of additional information we hold or have access to.
"Processing" refers to any operation involving the use or collection of Personal Data, including its management, organization, and storage.
Our services are intended for a general audience and are not designed for use by individuals under the age of 18. We do not knowingly seek, collect, or store information from anyone under 18, nor do we knowingly permit such individuals to use our services. If we become aware that we hold data relating to a minor, we will delete it as promptly as possible.

2. What Personal Data Do We Hold About You?

When you access our Services, channels, or website, we collect personal data. In some cases, we request this information directly from you. In others, we collect it by analyzing how you use our Services or support channels, or by receiving it from third-party partners.

You are not required to provide personal information to the company. Choosing not to do so may limit our ability to deliver our Services or grant you access to the website.

You are not required to provide Personal Data. However, choosing not to do so may prevent us from delivering our Services or granting you access to the website.

4. What Types of Personal Data Do We Collect? When you visit our website, we collect the following personal data:

This includes information about your online activity logs, traffic data (such as IP address, access date, access time, and browser type), language settings, software error logs, and the device used. This information is non-personal and cannot be used to identify you.
Personal data you provide to us: any personal data you voluntarily share when connecting to a third-party online trading platform through us.
Personal information provided directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Legal Basis and Grounds for Processing Personal Data

6. Transfer of Personal Data to Third Parties

The Company may also share Personal Data with third-party service providers, including hosting and storage providers that process IP address information, as well as providers that conduct user experience analysis.
You may also request that we share specific Personal Data with third-party trading platforms. In such cases, we will provide to those platforms the Personal Data you have made available to us. Your Personal Data will then be subject to the privacy policies of those platforms. Personal Data may be shared with multiple trading platforms.
The Company may share Personal Data with affiliated entities or business partners to support the development and improvement of products and services offered to clients.
Where necessary to protect the rights or assets of third parties, the Company is authorized to disclose Personal Data to regulatory bodies, local authorities, or other official authorities.
The Company may also share Personal Data with potential investors or buyers, or with creditors of the Company or any other entity within the corporate group, in connection with a transaction (including the transfer or sale of assets belonging to the Company or any group entity), or as part of any merger, restructuring, consolidation, or insolvency proceedings involving the Company or any other business within the group.

7. Cookies and Third-Party Services

We may work with third-party services, such as advertising providers and data analytics companies. These third parties may also use cookies or similar technologies.
Cookies are small text files placed on your device when you visit or access the site. They are used to collect information about your preferences and browsing habits in order to improve your experience, remember your settings, and show you products and services relevant to you. Cookies are also used for statistical and analytics purposes.
Some cookies we use are session cookies. These are downloaded temporarily to your device and remain active only until you close your browser. Others are persistent cookies, which remain on your device after the browser is closed. Persistent cookies help the site recognize you as a returning user and make it easier to resume your session.

Tipos de Cookies:

They may be used by us based on their purpose:

ONLINE TRACKING NOTICE
This service does not currently support Do Not Track signals.
8. Retention of Your Personal Data

We retain your Personal Data for as long as necessary to fulfil the purposes described in this Policy, or for longer periods where permitted by applicable law, regulation, or regulatory order.
Your information will be shared with third-party trading platforms for a period of 12 months. If you consent to continued sharing, we will extend this for an additional 12 months.
We regularly review the Personal Data we hold to confirm it is still necessary to retain.

9. Transfers of Personal Information to a Third Country or International Organization

10. Personal Data Security

We take appropriate technical and organizational measures to protect Personal Data, including against accidental or unlawful destruction, loss, or alteration. We cannot guarantee that the security of your Personal Data will be maintained without failure, nor can we be held liable for any immaterial, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, without limitation, Personal Data disclosed due to transmission errors, unauthorized third-party access, or any other cause beyond our control.
Where required by legal or other obligations outside our control, we may be required to disclose Personal Data to third parties, such as public authorities. We cannot control the level of security applied to your Personal Data by those third parties in such circumstances.
Personal Data cannot be transmitted over the internet with complete security. We cannot guarantee the security of Personal Data you transmit to us online.

11. Hyperlinks to Third-Party Websites

Our website may contain links to third-party websites and applications. These are not supervised or controlled by the Company, and we are not responsible for how they collect or handle personal data. This Policy does not apply to any actions taken through such sites or applications.
Before accessing or using any third-party website or application, we recommend reading its privacy policy carefully and considering what personal data you choose to share with it.

12. Changes to This Policy We may update this Policy at any time. When we do, we will revise the effective date and, where appropriate, notify you through the platform or by other available means. Continued use of our services after any changes take effect constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed of any updates.

Before accessing any third-party website or application, review its privacy policy carefully. Exercise caution when sharing your personal data with third parties.

13. Your Rights Regarding Your Personal Information

You have the right to request that we verify the accuracy of the Personal Data we hold about you, correct any errors, and delete any Personal Data that is no longer necessary. You may also restrict the scope of how your Personal Data is processed.
If you are an EEA resident, please refer to this page:
These rights apply to the information you provide in connection with your Personal Data. To exercise any of these rights, please send an email to the address below.
Right of Access
We can verify the accuracy of the Personal Data being processed about you. If processing is confirmed, you may access your Personal Data.
We will provide an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for additional copies. Data will be made available electronically upon request.
The right of access to Personal Data must not conflict with the rights and freedoms of third parties. If a request would harm another person's rights or freedoms, we may refuse or limit our response.
Right to Rectification
You have the right to require that inaccurate Personal Data be corrected. You may also require that incomplete Personal Data about you be completed, taking into account the purpose of the processing.
Right to Erasure
This right applies where: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and no other legal basis for processing exists; (c) you object, on grounds specific to your situation, to processing based on our legitimate interests or those of a third party; (e) the Personal Data has been processed unlawfully; or (f) the Personal Data must be erased to comply with a legal obligation.
This right does not apply where processing is necessary (a) to comply with a legal obligation requiring processing under European Union or Member State law; or (b) for the establishment, exercise, or defense of legal claims.
Restriction of Processing
If you question the accuracy of your Personal Data, you may request that we restrict its processing.
Where processing is restricted, Personal Data may only be retained with your consent, for the establishment, exercise, or defense of legal claims, for the protection of another individual's rights, or on grounds of significant public interest within the European Union or a Member State.
Right to Data Portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are party, you have the right to review the Personal Data you have provided to us.
You may request that your Personal Data be transferred directly from us to another controller, where technically feasible. Exercising this right does not affect your right to erasure. The right to data portability does not affect the rights or freedoms of third parties.
Right to Object
You may object at any time to the processing of Personal Data about you based on our legitimate interests or those of a third party. This includes profiling based solely on those legitimate interests. Where we can demonstrate compelling legitimate grounds for processing that override your rights, freedoms, or interests, or where processing is necessary for the establishment, exercise, or defense of legal claims, we may continue to process your Personal Data.
With respect to direct marketing, you may object at any time to the processing of your Personal Data for that purpose.
Right to Withdraw Consent
You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal.
You have the right to lodge a complaint with the competent supervisory authority.
You may appeal to a supervisory authority established by a Member State to safeguard the fundamental rights of individuals with respect to the processing of Personal Data within the European Union.
European Union and Member State law may limit your rights with respect to your Personal Data as outlined in this section 13.
We will provide the information requested under your section 13 rights within one month of receiving your request. This period may be extended by up to two months where necessary, depending on the nature and volume of requests. We will notify you of any extension, along with the reasons for it, within one month of receiving your request.
Subject to the provisions of section 13, information provided in response to the exercise of your rights will be made available at no charge. Where a request is unfounded or excessive, in particular where it is repetitive, we may charge a reasonable fee to cover the administrative costs of providing the information or communicating the action taken. We may also decline to act.
Where we have reasonable doubt as to the identity of the person submitting a request, we may ask for additional information to confirm their identity.